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User Service Department
The purpose of the User Service Department at the Hospital de la Santa Creu i Sant Pau is to facilitate relations between the general public and the healthcare institution as much as possible in terms of all of its functions (healthcare, teaching and research), within the framework of compliance with and protection of patients’ rights and obligations and continuous improvement in the quality of services.

We deal with your claims, proposals for improvement, complaints and enquiries and, as far as possible, we help you to resolve any disputes that may arise in the course of your relations with the Hospital throughout the healthcare process.

Suggestions box

There are boxes in all of the waiting rooms for the Hospital’s emergency services for you to leave your suggestions and proposals for improvement.

How to contact the Patients’ and Residents’ Associations

If you are interested, the User Service Department can put you in contact with the Patients’ Associations and the Residents Associations.
Directory of Patients' Associations

Citizen Information
How to get?
Emergency
Telephone appointment
Information guides
Health Education
Smokeless Hospital
Volunteering
User Service Attention
Clinical Record
Information about data protection

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Contacte
Ubicació

Hospital de Sant Pau
Vestíbul de la planta 0 

Correu electrònic
atenciousuari@santpau.cat
Horari

Atenció personal: de 8:00 a 17:00 hores de dilluns a dijous i de 8:00 a 14:00 hores els divendres.

A partir d'aquest horari, ens pot deixar el missatge al contestador automàtic del telèfon 93 553 70 99

Drets i deures de la ciutadania en relació amb la salut i l'atenció sanitària
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Drets i deures de la ciutadania en relació amb la salut i l'atenció sanitària